Privacy policy
Superb Living Property Management
Effective Date: October 1, 2024
Superb Living Property Management is committed to protecting your personal information and being transparent about how we collect, use, and share it. By accessing our website or using our property management services (collectively, “Services”), you consent to the practices described in this policy.
I. Personal Information Collection
We collect and process personal information for property management services. In the last twelve (12) months, we have collected the following categories:
Category |
Examples |
| Identifiers | Name, mailing address, email address, phone number, Social Security number, etc. |
| Sensitive Personal Information | Financial account details, Social Security number, etc. |
| Rental History | Lease agreements, payments histories, applications informations, etc. |
| Commercial information | Rental ledger data, customer supports records, etc. |
| Professional information | Employment history, income verification, etc. |
| Internet Activity | Interaction data with our website or services |
| Geolocation Data | Physical location for maintenance request or property management |
II. Personal Information Exceptions
Personal information does not include:
Publicly available information from government records.
De-identified or aggregated information.
Information excluded from privacy laws (e.g., HIPAA, FCRA).
III. Personal Information Sources
We collect personal information from:
Clients and users during service registration or usage.
Direct input from clients or integration with third-party services.
Credit reporting agencies and analytics services.
IV. Personal Information Use & Processing
We may use your personal information for:
Providing and optimizing our services.
Complying with legal obligations.
Responding to law enforcement requests.
Data Retention: Personal information will be retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
V. Personal Information Disclosure
We prioritize your privacy and do not sell personal information. We may disclose personal information to service providers and vendors only to support our services.
| Category | Third Party Disclosure | Sales |
| Identifiers | Service providers/vendors/subsidiaries | N/A |
| Sensitive Personal Information | Service providers/vendors/subsidiaries | N/A |
| Protected classification characteristics | Service providers/vendors/subsidiaries | N/A |
| Commercial information | Service providers/vendors/subsidiaries | N/A |
| Biometric information | Service providers/vendors/subsidiaries | N/A |
| Internet or other network activity | Service providers/vendors/subsidiaries | N/A |
| Geolocation data | Service providers/vendors/subsidiaries | N/A |
| Sensory data | Service providers/vendors/subsidiaries | N/A |
| Professional or employment-related information | Service providers/vendors/subsidiaries | N/A |
| Inferences drawn from other personal information | Service providers/vendors/subsidiaries | N/A |
Third-Party Responsibilities: All third-party providers must adhere to strict confidentiality agreements and comply with data protection protocols.
The primary purposes for which we may disclose personal information to third parties include:
-Service Provision: To facilitate the operation and management of your residential experience, including maintenance, billing, and customer support.
-Compliance: To comply with legal obligations, regulations, and industry standards.
-Business Operations: To improve our services, enhance user experience, and conduct data analysis.
VI. Personal Information Rights and Choices
Texas residents have rights regarding their personal information, including:
Access: You may request details on the personal data we collect and share.
Data Portability: You can request a copy of your personal data.
Deletion: You may request deletion of your data unless needed for legal or operational reasons.
To exercise your rights, contact us via:
Phone: (737)-217-4583
Email: contact@superblivingpm.com
Accessing and Updating Personal Information
If you find that your personal information is outdated, incomplete, or inaccurate, you may update it by logging into your account in the Superb Living Property Management portal or by contacting us directly. If you need confirmation that the requested updates have been made and this is not visible in your account, you can request verification through the contact details listed below (See “Contact Us Superb”).
Access to Information on Personal Data Use/Disclosure and Portability
You have the right to request a summary of the collection, use, and disclosure of your personal information for the past 12 months. This request should be submitted to Superb Living Property Management, as we control this data. While we use platforms like Buildium for property management, the collection, use, and disclosure of your personal information remain under our control.
Upon receiving a verifiable request, we will disclose the following information:
-The types and categories of personal information collected.
-The business purpose for collecting the information.
-The categories of third parties with whom we share this information and the purpose of sharing it.
You also have the right to request a copy of your personal information in a format that can be transferred to other entities (data portability). However, Buildium may restrict access to certain sensitive information if it presents a security risk.
Deletion of Personal Information
You may request that Superb Living Property Management delete your personal information, subject to certain exceptions. This request should be submitted to us. If you have a direct relationship with Buildium, requests should be directed to them through the channels provided in their privacy policy.
Once we receive and verify your request, we will delete or de-identify your information (and direct our service providers to do the same) unless:
-Retaining the data is necessary to complete a transaction, provide the requested services, or maintain our business relationship.
-The information is needed to detect or prevent security incidents or illegal activity.
-The data is required to debug systems or perform legal obligations.
-Retention is required by law or for other legitimate business purposes.
VII. Consumer Request Responses and Timelines
We will confirm receipt of your request within 10 business days and respond within 45 days. We may extend this timeline to 90 days if necessary and will notify you of any delays.
VIII. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance your experience on our website. You can manage your cookie preferences through the Cookie Settings page. Do Not Track signals are not currently honored, but you may disable cookies directly in your browser settings.
IX. Data Security
We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect personal information. However, no system is 100% secure. In the event of a data breach, we will notify affected individuals within 72 hours.
X. Children's Privacy
We do not target or collect personal information from children under 13. Any inadvertent data collection will be deleted upon discovery.
XI. Changes to This Policy
We may update this policy as needed. Changes will be posted on our website, and your continued use of our services constitutes acceptance of any updates.
XII. Contact Us
If you have any questions or concerns about this privacy statement or its implementation, you may contact us via the following methods:
Via US Postal Service at:
Superb Living Property Management
Attn: Privacy
6836 San Pedro Ave,
San Antonio, TX, 78216
OR Via email at:contact@superblivingpm.com